The Company
Join the thriving Text In Church team, a tech-driven powerhouse that's been proudly featured on the Inc. 5000 Series list of America's Fastest-Growing Private Companies for four consecutive years. With a vibrant mission to empower over 20,000 church leaders, we're all about leveraging technology to forge unbreakable bonds within communities.
Our passion? Helping churches across the US and Canada flourish by revolutionizing their connections. You'll be part of an exceptional team, thriving in an environment that's been hailed as Inc.'s Best Workplace multiple times - in 2020, 2021, and 2023. Together, let's reshape how churches engage, inspire, and grow. Embrace innovation, and celebrate connectivity - choose Text In Church today!
Our passion? Helping churches across the US and Canada flourish by revolutionizing their connections. You'll be part of an exceptional team, thriving in an environment that's been hailed as Inc.'s Best Workplace multiple times - in 2020, 2021, and 2023. Together, let's reshape how churches engage, inspire, and grow. Embrace innovation, and celebrate connectivity - choose Text In Church today!
The Position
Are you an adept problem solver with strong technical prowess and excellent communication skills? Join our team as a Member Success Specialist, where you'll play a crucial role in maintaining our exceptional member satisfaction rating of 99% and above.
This is a partially remote position, with two days spent at our offices in the vibrant Crossroads District of Kansas City. As a full-time role, your workdays will span Monday through Friday, starting from 8:30 am to 5:00 pm.
General Responsibilities
As a Member Success Specialist, you will be responsible for the following:
- Serve as the primary point of contact for our members, guiding them through their journey with our platform.
- Lead live group training sessions through Zoom.
- Develop and maintain strong relationships with members, understanding their needs and ensuring they achieve their goals.
- Provide proactive support to members, identifying potential issues before they become problems.
- Conduct regular check-ins with members to assess their satisfaction and offer solutions to enhance their experience.
- Collaborate with other teams to ensure a seamless member experience.
- Use data and feedback to identify opportunities for improvement and advocate for member needs within the company.
- Conduct training sessions and webinars to help members maximize their use of our platform.
- Manage multiple member accounts simultaneously, ensuring timely and effective communication.
Skills and Attributes
We're seeking individuals with a range of skills and attributes that contribute to our success to our team:
- Relationship Building – Ability to build and maintain strong relationships with members.
- Communication Skills - Excellent verbal and written communication skills to explain concepts clearly and effectively.
- Problem-Solving Skills – Initiative to identify and autonomously solve intricate problems.
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Proactive Mindset – Ability to anticipate member needs and act before issues arise.
- Time Management – Skill in managing multiple tasks and priorities effectively.
- Empathy – Genuine desire to help members succeed and achieve their goals.
- Tech Savviness - Comfortable using and learning new software applications.
Requirements
- Prior experience in technical support
- Dedicated and distraction-free workspace
- Consistent access to high-speed internet
- Availability to work full-time, Monday to Friday
Benefits and Salary
Text In Church offers an excellent benefits package and competitive compensation, ensuring that our team is well taken care of. Our comprehensive benefits include:
- 401k with matching contributions
- Profit-sharing opportunities
- Health, dental, and vision coverage
- Paid vacation to recharge and relax
- Paid volunteer time to give back to the community
- Paid holidays for spending time with loved ones
- Summer Fridays to enjoy extended weekends
- Professional reimbursements to enrich your curiosities
- Gym allowance to support your wellness journey
- House cleaning allowance to free up your time
The salary for this position will depend on the level of experience. Salary range $36-40k annually.
Equipment
We want you to feel and be successful, so we will ensure you have the technology you need to do your job effectively with confidence. This includes a laptop, an additional monitor, and keyboard with mouse.
Join us in this dynamic role and contribute to our commitment to providing top-notch member support and achieving our sky-high satisfaction standards. Apply now!
Join us in this dynamic role and contribute to our commitment to providing top-notch member support and achieving our sky-high satisfaction standards. Apply now!
How To Apply
Official applications are accepted on this page only.
We are dedicated to hiring a diverse and highly skilled talent base and as such is committed to EEO practices. Text In Church provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
No agencies or phone calls, please.
We are dedicated to hiring a diverse and highly skilled talent base and as such is committed to EEO practices. Text In Church provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
No agencies or phone calls, please.
Apply Below
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