Join the thriving Text In Church team, a tech-driven powerhouse that's been proudly featured on the Inc. 5000 Series list of America's Fastest-Growing Private Companies for four consecutive years. With a vibrant mission to empower over 35,000 church leaders, we're all about leveraging technology to forge unbreakable bonds within communities.
Our passion? Helping churches across the US and Canada flourish by revolutionizing their connections. You'll be part of an exceptional team, thriving in an environment that's been hailed as Inc.'s Best Workplace multiple times - in 2020, 2021, and 2023. Together, let's reshape how churches engage, inspire, and grow. Embrace innovation, and celebrate connectivity - choose Text In Church today!
Are you an adept problem solver with strong technical prowess and excellent communication skills? Join our team as a Customer Support Specialist, where you'll play a crucial role in maintaining our exceptional member satisfaction rating of 99% and above.
This is a remote position. As a full-time role, your workdays will span Monday through Friday, from 8:30am to 5:00pm Pacific Time (11:30am to 8:00pm Eastern Time).
As a Customer Support Specialist, you'll be instrumental in diagnosing member issues, delivering technical assistance to members, and aiding church leaders in optimizing our software through various communication channels, including chat, email, phone, and video support:
- Prioritize and manage many open tickets at one time
- Communicate technical knowledge to non-technical customers
- Respond thoroughly and promptly to customer questions and requests
- Leverage product knowledge and technical skills to resolve customer challenges
- Provide excellent responses to members both written and verbally
- Help train church leaders to effectively use our products
- Share product knowledge with prospective members
- Rapidly establish a good working relationship with customers and co-workers
- Provide tech support, including procedural documentation to complex issues
We're seeking individuals with a range of skills and attributes that contribute to our support team's success:
- Tech Savvy – Aptitude for using, learning & teaching online applications
- Detail-Oriented – Ability to work quickly, while paying attention to details
- Problem Solver – Takes initiative; able to identify and solve complex problems independently
- Clear Communicator – Ability to explain technical solutions to non-technical church leaders both written & verbally
- Quick Learner – Ability to pick up something new and implement
- Self-Reliant – Ability to manage their workload and schedule; self-motivated
- Experience with customer support
- Dedicated and distraction-free office space
- Predictable, high-speed internet access
- Full-time position working Tuesday through Saturday
Text In Church offers an excellent benefits package and competitive compensation, ensuring that our team is well taken care of. Our comprehensive benefits include:
- 401k with matching contributions
- Profit-sharing opportunities
- Health, dental, and vision coverage
- Paid vacation to recharge and relax
- Paid volunteer time to give back to the community
- Paid holidays for spending time with loved ones
- Summer Fridays and 5th Fridays of the month off to enjoy extended weekends
- Professional reimbursements to enrich your curiosities
- Gym allowance to support your wellness journey
- House cleaning allowance to free up your time
The salary for this position will depend on the level of experience. Salary range $36-40k annually.
EQUIPMENT
We want you to feel and be successful, so we will ensure you have the technology you need to do your job effectively with confidence. This includes a laptop, an additional monitor, and keyboard with mouse.
Join us in this dynamic role and contribute to our commitment to providing top-notch member support and achieving our sky-high satisfaction standards. Apply now!
Official applications accepted on this page only.
We are dedicated to hiring a diverse and highly skilled talent base and as such is committed to equal employment opportunity (EEO) practices. Text In Church provides EEO to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
No agencies or phone calls, please.
We are dedicated to hiring a diverse and highly skilled talent base and as such is committed to equal employment opportunity (EEO) practices. Text In Church provides EEO to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
No agencies or phone calls, please.
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