Are you an adept problem solver with strong technical prowess and excellent communication skills? Join our team as a Member Success Specialist, where you'll play a crucial role in maintaining our exceptional member satisfaction rating of 99% and above.
This is a remote position. As a full-time role, your workdays will span Monday through Friday, from 8:00am to 4:30pm Mountain or Pacific Time, preferred.
As a Member Success Specialist, you will be responsible for the following:
- Serve as the primary point of contact for our members, guiding them through their journey with our platform.
- Lead live group training sessions through Zoom.
- Develop and maintain strong relationships with members, understanding their needs and ensuring they achieve their goals.
- Provide proactive support to members, identifying potential issues before they become problems.
- Conduct regular check-ins with members to assess their satisfaction and offer solutions to enhance their experience.
- Collaborate with other teams to ensure a seamless member experience.
- Use data and feedback to identify opportunities for improvement and advocate for member needs within the company.
- Conduct training sessions and webinars to help members maximize their use of our platform.
- Manage multiple member accounts simultaneously, ensuring timely and effective communication
We are looking for individuals who bring a diverse set of skills and qualities that enhance the success of our team:
- Relationship Building- Ability to build and maintain strong relationships with members.
- Communication Skills- Excellent verbal and written communication skills to explain concepts clearly and effectively.
- Problem-Solving- Strong analytical skills to identify issues and provide effective solutions.
- Proactive Mindset- Ability to anticipate member needs and act before issues arise.
- Time Management- Skill in managing multiple tasks and priorities effectively.
- Empathy- Genuine desire to help members succeed and achieve their goals.
- Tech Savviness- Comfortable using and learning new software applications.
- Prior experience with technical support
- Dedicated and distraction-free office space
- Consistent access to high-speed internet
- Availability to work full-time, Monday to Friday
Text In Church offers an excellent benefits package and competitive compensation, ensuring that our team is well taken care of. Our comprehensive benefits include:
The salary for this position will depend on the level of experience. Salary range $39-41k annually.
EQUIPMENT
We want you to feel and be successful, so we will ensure you have the technology you need to do your job effectively with confidence. This includes a laptop, an additional monitor, and keyboard with mouse.
Join us in this dynamic role and contribute to our commitment to providing top-notch member support and achieving our sky-high satisfaction standards. Apply now!
Official applications accepted on this page only.
We are dedicated to hiring a diverse and highly skilled talent base and as such is committed to equal employment opportunity (EEO) practices. Text In Church provides EEO to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
No agencies or phone calls, please.
We are dedicated to hiring a diverse and highly skilled talent base and as such is committed to equal employment opportunity (EEO) practices. Text In Church provides EEO to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
No agencies or phone calls, please.
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